Real Time Virtual Support (RTVS)

The JSC and RCCbc are working with partners to develop a platform and support pathways that help rural healthcare providers looking for immediate support with their patients. A Collaborative Centre of Excellence in Virtual Health was established to enable this work. The Centre is supported by RCCbc, the First Nations Health Authority, and Providence Health, and is working to enable rural providers to connect in a timely and simple fashion with peers and specialist colleagues (e.g., rural general intensivists, emergency medicine physicians, and dermatologists.)

During this transition, supports are available through the ROSe (“Rose-ee”) group of intensivists. Call 1-888-918-0626 – there will be someone available to take your call, 24/7, for any issue: resuscitation, urgent care, non-urgent care, acute concerns or chronic conditions. 

IF YOU ARE A PHYSICIAN WHO IS NOT IN BC – you may still access this service. The ROSe group has agreements with all provinces and territories except for Quebec* and will bill your provincial health plan directly on a FFS basis. There is no up front fee for yourself or your health authority.

To learn more about the progress of this project, check out the following links:

Mar 2020
COVID-19 + virus management supports for rural health providers

Jan 2020:
Update on Real Time Virtual Supports for rural BC providers

Nov 2019:
JSC intends to pursue development of new RTVS supports


Printable posters: Covid-19 support | General care poster

Web banners: Covid-19 support | General care

Social media content: Covid-19 support | General care


* Quebec physicians are now permitted to employ teleconsultation services during the COVID19 pandemic. Read the message from the Collège de M Médecins du Québec. | Les médecins du Québec peuvent utiliser des téléconsultations avec leurs patients maintenant. Plus